Refund and Returns Policy

1. General Overview

This Refund and Returns Policy (the “Policy”) governs the conditions under which NexusGo (operating at https://www.nexusgo.store) will accept returns, issue refunds, or provide exchanges for products purchased through our website.

2. Eligibility for Returns

2.1 Time Frame

Requests for a return must be submitted within 30 calendar days from the date the customer receives the product.

2.2 Condition of Items

• Items must be unused, undamaged, and in their original packaging.
• All accessories, manuals, and any complimentary items that were included with the original shipment must be returned.

2.3 Non‑Returnable Items

• Personalized or custom‑made products.
• Clearance or final‑sale items, unless required by law.
• Digital downloads, software licenses, or any product delivered electronically.

3. Return Process

3.1 Initiating a Return

To start a return, contact our Customer Support team at [email protected] or call +1(806)737-9486‑9486. Provide the order number, reason for return, and any supporting photos if applicable.

3.2 Return Authorization

After verification, we will issue a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to us. Returns without an RMA number will not be processed.

3.3 Shipping Costs

• If the return is due to a defect, error, or our mistake, NexusGo will cover the return shipping cost.
• For all other eligible returns, the customer is responsible for the return shipping expense.

4. Refunds

4.1 Refund Method

Refunds will be issued to the original payment method used for the purchase. For store credit requests, please indicate this in your return request.

4.2 Processing Time

Refunds are typically processed within 7 business days after we receive and inspect the returned item. The time for the funds to appear in the customer’s account depends on the payment provider.

4.3 Partial Refunds

Partial refunds may be granted for items that are returned in a used or damaged condition, or when the original shipping charge is non‑refundable.

5. Exchanges

If you wish to exchange a product for a different size, color, or model, follow the same return procedure and indicate the desired replacement. Exchanges are subject to product availability.

6. User Responsibilities

• Provide accurate contact information and order details when requesting a return.
• Package the item securely to prevent damage during transit.
• Retain proof of shipment until the return is fully processed.

7. Legal Disclaimer

This Policy does not affect any statutory rights you may have under applicable consumer protection laws. NexusGo reserves the right to amend this Policy at any time, with changes posted on this page. Continued use of the website after modifications constitutes acceptance of the updated terms.

8. Contact Information

If you have questions about this Refund and Returns Policy, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: Address